* Credits and refunds can be issued for any dispute within 60 days of delivery and must always be accompanied with the return of the original prosthesis for proper evaluation.

* An invoice will accompany every finished case, detailing the products and associated fees incurred.

* A monthly statement will be sent at the end of the billing cycle listing all outstanding invoices.

* Full payment is due within 15 days of the statement date. A finance charge of 1.5% will be assessed to any past due account per month.